Join the Support to Fly Early Access Programme
Be one of the first 10 companies to test the platform for 30 days free of charge.
Stay in control of every aviation operation.
Monitor your aviation operations in real time — wherever they take place and wherever you are. Have your operation supervised locally by an experienced Support for Aviation team at Katowice Airport. Build or improve your own permits team with expert training and practical guidance led by Ewelina Szawlis.
Tools, expertise and operational support for aviation teams
Support to Fly app
A browser-based tool for monitoring aviation operations across airports, stations and teams.
Your team and selected partners can update checklist items, add comments, upload photos and share real-time status updates.
The app can be used independently by:
- aircraft operators
- brokers
- general aviation companies
- ground handling companies
- companies providing services to aircraft operators
- other organisations involved in aviation operations
SFA supervising at KTW
Experienced Support for Aviation personnel can supervise your entire operation or a selected part of it at Katowice Airport.
The service may include:
- coordination with ground handling
- monitoring selected operational activities
- documenting and reporting the operation in the Support to Fly app
- responding to ad hoc needs
- contact with the crew
- organising additional support, such as crew accommodation
SFA supervises the operation.
Permits Training & Expert Advisory
Build or improve your in-house permits team with expert training and practical guidance led by Ewelina Szawlis.
Learn how to select and train the right people, organise the permits process, understand country requirements, prepare applications and monitor the quality and performance of your team.
The programme is prepared and led by Ewelina Szawlis, founder of Permits to Fly, drawing on six years of experience obtaining flight permits for LOT Polish Airlines.
One operation. Many parties. Too many separate updates.
An aviation operation may involve the operator, crew, OCC, ground handling, airport service providers and external partners.
When updates are exchanged through phone calls, emails, messages and paper checklists, it becomes difficult to see:
- what has already been completed
- what is still in progress
- where a problem has occurred
- who has provided the latest information
- whether the agreed service has been performed
- what evidence is available after the operation
- discrepancies between agreed SLA requirements and recorded performance can lead to time-consuming reconciliation, report preparation and disputes over service delivery
Support to Fly brings operational updates, checklist progress, comments, photos and reporting together in one place, helping both parties compare actual performance with agreed SLA requirements, resolve discrepancies and reduce the time spent preparing reports.
A clear view of every operation.
Configure the checklist
SFA configures the first checklist during implementation. The customer may then edit it, create new checklists and copy existing ones.
Each checklist may reflect a different:
- operation
- airport
- aircraft
- customer
- contract
- process
- service scope
Give access to the right people
The customer decides who receives access and what they can see.
Access may be provided to, for example:
- supervisors
- pilots and crew members
- OCC personnel
- aircraft operator representatives
- ground handling personnel
- subcontractors
- customers of a ground handling company
Follow real-time status updates
Users update checklist items, add comments, attach photos and report non-compliance. Authorised users can follow the progress of one or several operations in real time.
Generate the report
The report is generated on request and can be exported to:
- Excel
- CSV
Build the checklist around your operation
The checklist can cover every stage of the operation, including tasks and confirmations related to:
The customer decides what should be monitored.
Turn operational data into documented performance
The basic report may include:
- SLA performance
- timestamps
- non-compliance
- comments
- photographic evidence
The reporting structure is configured by SFA.
Reports can support both sides of a commercial relationship.
For operators and service customers
Monitor whether the agreed ground handling services have been performed and document non-compliance.
For ground handling companies
Present documented performance to customers, support the justification of service quality and provide evidence supporting agreed rates.
Enterprise extensions
Reporting may be additionally configured to cover:
- task completeness
- remuneration
- deductions
- bonuses
- contract-specific settlement rules
Enterprise functions are individually agreed and priced. They are not automatically included in the Basic version.
Have your operation supervised at Katowice Airport
Experienced Support for Aviation personnel can supervise your entire operation or a selected part of it at Katowice Airport.
SFA supervises the operation.
Ask about supervising at KTWThe service may include:
- coordination with ground handling
- monitoring selected operational activities
- documenting and reporting the operation in the Support to Fly app
- responding to ad hoc needs
- contact with the crew
- organising additional support, such as crew accommodation
Build or improve your in-house permits team
Build or improve your in-house permits team with expert training and practical guidance led by Ewelina Szawlis.
Learn how to select and train the right people, organise the permits process, understand country requirements, prepare applications and monitor the quality and performance of your team.
The programme is prepared and led by Ewelina Szawlis, founder of Permits to Fly, drawing on six years of experience obtaining flight permits for LOT Polish Airlines.
Plan your permits trainingWhat the programme can cover:
- selecting and training the right people
- organising the permits process
- understanding country requirements
- preparing applications and documentation
- monitoring quality and team performance
Join the Support to Fly Early Access Programme
We are inviting the first 10 companies to use the platform, share operational feedback and influence its further development.
The programme includes:
- a free 30-day trial
- account setup by SFA
- configuration of the first checklist
- implementation within approximately seven days
- onboarding support
- direct contact with the SFA team
- the opportunity to influence product development
- preferential conditions after the trial period
How it works:
- 1Tell us what you need.
- 2Join a product demo.
- 3Sign the trial agreement.
- 4SFA creates your account and configures the first checklist.
- 5Start using the platform within approximately seven days.
- 6Test the application free of charge for 30 days.
- 7Receive an individual commercial offer.
- 8Decide whether to continue on a paid basis.
There is no automatic paid renewal without the customer's confirmation.
See how Support to Fly could work in your operation
Tell us how you currently monitor operations, who needs access and what you would like to improve.
Questions and answers
Support to Fly app & supervising
Is Support to Fly an application or a supervising service?
Both are available as separate but complementary solutions. The application can be used independently, while SFA currently provides supervising services at KTW.
Do we need to install the application?
No. Support to Fly works in a browser and can be used on phones, tablets and computers running Android or iOS.
Can we create our own checklists?
Yes. SFA configures the first checklist and the customer can later edit, create and copy checklists.
Can several organisations use the same operation checklist?
Access is controlled by the customer and may be given to selected employees, partners, service providers or customers.
Can a ground handling company use the application independently?
Yes. A ground handling company may use the platform to monitor its own work and share results with its customer.
Can the report be adapted to our ground handling agreement?
The Basic report can cover SLA, timestamps, non-compliance and photos. More advanced contractual and settlement reporting may be configured as Enterprise.
Does Support to Fly provide ground handling services?
No. SFA supervises and coordinates operations but does not perform ground handling.
Can the application support multiple airports and operations?
Yes. One account may cover multiple stations, and several active operations may be monitored at the same time.
Does the application work offline?
To be confirmed.
Permits Training & Expert Advisory
Who is the permits training designed for?
The programme is designed for organisations obtaining flight permits for their own operations or on behalf of customers.
Can you help us build a permits team from the beginning?
Yes. The programme can support the definition of roles, required skills, recruitment, employee training, workflow organisation, shift work and quality control.
Can you improve the work of an existing permits team?
Yes. The programme can be adapted to an existing team, its current knowledge, procedures and operational needs.
What can the training cover?
The training may cover permit types, identifying required permits, analysing country requirements, preparing applications, collecting documentation, communication with authorities, monitoring validity and deadlines, urgent requests, process documentation and quality control.
Does the programme include route planning or operational flight planning?
No. The programme focuses on flight permits and the organisation and monitoring of the permits process.
Who prepares and leads the training?
The programme is prepared and led by Ewelina Szawlis, founder of Permits to Fly, drawing on six years of experience obtaining flight permits for LOT Polish Airlines.